COVID-19 Update: We're Back in the Game!
Updated: Jun 3, 2020
We've had a great response and results with our Telehealth sessions but we can't wait to be hands on again! Per BC's Restart Plan we look forward to welcoming our patients back for in person sessions starting Wed May 20. Telehealth sessions will continue to be available for the safety and comfort of those more vulnerable or for those who might be under the weather.
We are working towards a new normal with appropriate guidelines and cleaning practices in adherence to safety protocols as laid out by the BC's Provincial Health Officer and WorkSafeBC to keep our community of staff and patients safe. We need to work together in this for everyone's benefit. Please kindly practice the following :
For the patient, before, during and after your appointment :
Complete the BC COVID 19 Self Assessment Tool before you arrive to ensure it is safe to do so. https://bc.thrive.health/covid19/en
If you have a temperature above 38C/100F or feel at all under the weather, please reschedule when you are well.
Come to your session unaccompanied unless physical assistance is required or if you are the guardian of a young minor. When possible, whoever is not receiving treatment should wait in their vehicle.
Sanitize your hands upon entering and departing the clinic.
Wear a face mask to and during your session. If you do not have one, it can be purchased upon arrival.
Bring your own treatment shorts or top when required.
Comply with safety zone markings on the floor to ensure two metre social distancing.
Use the washroom in the comfort of your own home before arriving for your session as we do not have a dedicated washroom for our clinic. Common washrooms can be accessible by key in emergency situations.
For contactless payment, please use tap-enabled credit/debit cards or Interac e-transfers. Cash will not be accepted. Receipts will be emailed only.
What we're committed to doing :
Increasing time between patients to allow for increase in sanitizing touchable surfaces and for reducing patient exposure to each other
Pre-screening patients by phone before appointments
Requiring therapists and staff to wear face masks, and safety goggles or face shields
Using recommended disinfectant grade products for cleaning and regular heat sanitation of treatment tools
Increasing scheduled cleaning of general patient areas
Dedicating a patient room to each therapist
Removing magazines and water station
We thank you in advance for your patience, understanding and cooperation. These safety protocols are a work in progress as we assess and reassess what works and doesn't for this clinic. Thank you for helping keep you, our staff and fellow patients safe! See you again soon!
EDIT: We have expanded these items into our COVID-19 Safety Plan. View it here.